About Customer Service

About Customer Service

Here at customer service, service-driven colleagues are always ready to respond to your questions, concerns, or feedback. We will work as fast as we can to answer your questions. To ensure we can help you as quickly as possible, we kindly encourage you to have your order number or case number close at hand when you contact us.

Get answers to your questions

To answer your questions faster, we’ve created an FAQ of the most common questions here. If you do not find the answer to your question in our summary, you are always welcome to contact Customer Service.

Related articles

Contact information

Contact information

Here you find the contact information to us at Biltema.

Pay & collect

Pay & collect

Read more on how our service Pay and Collect works and it's general conditions and terms.

Become a business customer

Become a business customer

Read more about how to become a Biltema Business customer.