Product information
  1. Frequently asked questions about Products
  2. Age restrictions on our products
  3. Eco-friendly returns
  4. Electrical installations in the home
  5. Good to know about vehicle batteries

Frequently asked questions about Products

Here you find all the most frequently asked questions and answers regarding products at Biltema.

  1. What documentation is available for your products?
    <p>Use our <a href="/link/93bf10f865cf443b832c09c71a989884.aspx">Document Search tool</a> to search for and download manuals, EU declarations, safety datasheets, drivers and technical datasheets for components for many of our products. You can also find these documents under &ldquo;Manuals and Documents&rdquo; on the product page on our website.</p>
  2. How do I order spare parts?
    <p>Spare parts are not included in our ordinary range and are therefore not visible on our website.&nbsp;We provide spare parts for a various range of products from our assortment, such as example bicycles, garden machines and tools.&nbsp;<br />To find any spare parts and order them, please contact your nearest Biltema store directly.</p>
  3. How can I see if an article is in stock?
    <p>By selecting the store that you intend to visit, you will be able to see where in the store the product can be found, as well as the stock forecast and shelf location. The information can then be found next to the product on the website. Our stock forecast is only to be considered an indication of availability.</p>
  4. How much does it cost to have my bicycle assembled?
    <div>All our warehouses offer collection of bicycles. Tricycles and running bikes: 79,- Up to 20": DKK 119,- From 24": DKK 199,-</div> <div>&nbsp;</div> <div><a class="button button__transparent--blue--light button__rounded margin__bottom--1" href="/link/73a51518426a4d999d072580c27f7555.aspx">Read more about Biltema Service</a></div>
  5. Are your products independently tested?
    <p>Our products are often tested by independent parties and the results are published in different media. All the tests carried out on our products can be viewed here.</p>
  6. How do you work to ensure the products’ quality?
    <p>Biltema always strives to offer high-quality products. The simple reasoning behind this is that poor quality is expensive in the long run. We define good quality as the product being faultless and meeting the customer&rsquo;s expectations. For certain product areas, such as tools, there are clearly defined levels of quality. One level is characterised by the products having a 10-year warranty and primarily geared towards professional users who use the tools in their work.</p> <p>The price of these tools is very competitive in relation to the product quality. The second level is geared towards those who want good tools but who do not use them on a daily basis, which is why they prefer a significantly lower price.</p>
  7. Who manufactures Biltema’s products?
    <p>As our products are sold under the Biltema brand, this implies that, in legal terms, we are also the manufacturer.</p>